During checkout, we will ask if you'd like to keep your current phone number.
Your current number will keep working on your current device until your new device arrives and is ready to activate. As long as you haven't canceled service with your current provider, you won't lose service in the meantime.
When you're ready to activate your new device, contact us with your Current Carrier Account Number, Address, and Transfer PIN so we can complete the number transfer. Please have these ready close to your activation date. Some carriers issue Transfer PINs that expire within 24 hours, so requesting yours too early may mean it's no longer valid when you need it.
If you have any questions, call us at (888) 345-5509 and we'll guide you through the process step-by-step.
Easy to follow, step-by-step video instructions and manuals for mastering your device.
Manuals & Tutorials
To speak with one of our U.S. based support specialists, call:
Contact Us